Understanding securus rates requires looking at the specific services a customer intends to use, as the company offers a range of communication solutions for the correctional industry. The platform facilitates phone calls, video visits, and money transfers, with pricing that varies based on connection type, duration, and location. Many families rely on these services to stay connected with incarcerated loved ones, making transparency in cost a priority.
Breakdown of Phone Call Pricing
Securus rates for standard phone calls are typically structured around a connection fee plus a per-minute charge. These rates can differ significantly depending on whether the call is inbound or outbound and the state where the facility is located. Customers should review the specific tariff for each institution to avoid unexpected charges on their account.
Video Visit Costs
The securus rates for video visitation services are distinct from traditional phone pricing, often involving a booking fee and a per-session charge. High-definition video calls require a stable internet connection, and the platform usually allows for scheduling to accommodate visitation hours. Some facilities include a certain amount of free video time as part of their approved vendor agreement.
Global Phone Services and Add-ons
For families calling internationally, securus rates apply to global phone services with specific per-minute rates for different countries. The platform may offer prepaid deposit options or payment plans to manage outstanding balances. Additional features like call recording or enhanced security might incur separate fees depending on the facility's policies.
Managing Account Expenses
Users can monitor securus rates and track spending through the online account portal, which provides detailed billing statements. Setting up alerts helps prevent service interruptions due to low balances. Payment methods usually include credit cards, debit cards, and electronic check transfers.
Regulatory Compliance and Rate Caps
Some jurisdictions impose regulations that influence securus rates, particularly regarding maximum fees for correctional services. The company generally adheres to these guidelines, but local laws can cause variations in advertised pricing. Customers are encouraged to verify current rates with the specific correctional facility before initiating service.
