When facing a critical situation in Brazil, whether it is a medical emergency, a crime in progress, or a fire, knowing the correct number to call can mean the difference between life and death. The Brazilian emergency system is designed to be robust and accessible, but navigating it requires specific knowledge. This guide provides a clear breakdown of the essential numbers and services available across the country.
Core Emergency Number: 190
For immediate police assistance in any part of Brazil, the universal number to dial is 190. This line connects you directly to the Military Police (Polícia Militar), which is responsible for maintaining public order, responding to crimes in progress, and securing scenes until civil authorities arrive. Operators are generally available 24 hours a day, although response times can vary significantly depending on the location and current demand.
Medical Emergencies and Health Services
In situations requiring urgent medical care, the national emergency number for ambulance services is 192. This number contacts the Emergency Medical Service (SAMU – Serviço de Atendimento Móvel de Urgência), a specialized network that coordinates paramedical responses. Additionally, the Ministry of Health operates a general information line, 136, which can provide guidance on health-related inquiries and help navigate the public healthcare system.
Fire Department and Civil Defense
To report fires, hazardous material leaks, or situations requiring rescue operations, the correct contact is the Fire Department via 193. This service is managed by the Civil Defense (Defesa Civil) in most states, ensuring that fire suppression and disaster response are handled by trained professionals. Calling this number immediately can prevent small incidents from escalating into major disasters.
Road Assistance and Highway Safety
For travelers and drivers on Brazilian highways, the Federal Highway Police (Polícia Rodoviária Federal) is the authority responsible for safety and traffic enforcement on federal roads. The direct line to reach them is 190, although specific regional numbers are often listed on highway signage. Their services include accident investigation, traffic control, and assistance for stranded vehicles.
Additional Important Contacts
Consumer Protection and Complaints
Consumers seeking to report fraud or file a complaint regarding a product or service can contact the Ministry of Justice (Ministério da Justiça) through the Consumer Protection Center (PROCON). The specific contact details vary by state, but the central ministry provides a national portal for registering disputes and seeking legal recourse.
Human Trafficking and Violence Against Women
Brazil maintains specific hotlines for vulnerable populations. For reporting human trafficking or seeking assistance related to violence against women, specialized channels are available. These services often operate with NGOs and provide critical support, counseling, and intervention for victims in crisis.
